Welcome to Vegrat. This Privacy Policy explains how Vegrat collects, uses, stores, and protects information of both Customers (Users) and Delivery Partners who use our platform for purchasing and delivering vegetables, fruits, groceries, ration items, and subscription-based products.

By using Vegrat's website, mobile application, or services, you agree to the practices described in this Privacy Policy.

1. About Vegrat

Vegrat is an online platform that enables users to order vegetables, fruits, groceries, and ration products through one-time purchases or recurring subscription plans and facilitates delivery through independent delivery partners.

2. Information We Collect

A. Information Collected from Users

Personal Information

• Full Name
• Mobile Number
• Email Address
• Delivery Address
• Billing Address
• PIN Code
• Profile Information

Order Information

• Purchased products
• Subscription plans
• Delivery schedules
• Payment details
• Order history

Device Information

• IP Address
• Device Type
• Browser Information
• App Version
• Operating System

Location Information

• Delivery location
• GPS location (if permission granted)

B. Information Collected from Delivery Partners

Registration Information

• Full Name
• Mobile Number
• Email Address
• Residential Address
• Date of Birth
• Photograph

Verification Information

• Aadhaar Number
• PAN Card Details
• Driving License Details (if applicable)
• Vehicle Registration Details
• Bank Account Information
• UPI ID

Operational Information

• Delivery records
• Earnings history
• Attendance and activity logs
• GPS and route information during deliveries

3. How We Use Information

We use collected information to:

For Users

• Process orders
• Manage subscriptions
• Provide customer support
• Send delivery updates
• Improve platform performance
• Prevent fraud and misuse
• Process refunds and cancellations

For Delivery Partners

• Verify identity
• Assign deliveries
• Calculate earnings
• Process payouts
• Monitor delivery performance
• Ensure platform safety and compliance

4. Payment Information

Vegrat does not store complete debit card, credit card, or banking credentials.

Payments are processed through secure third-party payment gateways. Such providers maintain their own privacy and security practices.

5. Location Data

Vegrat may collect location data:

Users

To:

• Determine service availability
• Facilitate accurate deliveries
• Improve delivery experience

Delivery Partners

To:

• Assign nearby deliveries
• Track active deliveries
• Verify successful order completion

Location tracking may continue while delivery activities are active.

6. Sharing of Information

Vegrat may share information with:

Service Providers

• Payment gateways
• SMS providers
• Email service providers
• Logistics and delivery systems
• Cloud hosting providers

Legal Authorities

When required:

• By law
• Court orders
• Government authorities
• Law enforcement agencies

Business Transfers

In case of merger, acquisition, restructuring, or sale of business assets.

7. Data Retention

Vegrat retains information only as long as necessary to:

• Provide services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

Certain transaction records may be retained for longer periods where required under applicable laws.

8. User Rights

Users may:

• Access personal information
• Correct inaccurate information
• Update account details
• Request account deletion
• Withdraw marketing communications

Certain information may be retained where legally required.

9. Delivery Partner Rights

Delivery Partners may:

• Access their profile information
• Update personal information
• Request correction of records
• View earnings history
• Request account deactivation

Vegrat may retain information necessary for legal, financial, tax, or compliance purposes.

10. Cookies and Tracking Technologies

Vegrat may use:

• Cookies
• Session identifiers
• Analytics tools
• Device identifiers

These technologies help:

• Improve functionality
• Personalize experience
• Analyze platform performance

Users may disable cookies through browser settings, though some features may not function properly.

11. Security Measures

Vegrat employs reasonable security measures including:

• SSL encryption
• Secure servers
• Access controls
• Data encryption where applicable
• Regular security monitoring

However, no system can guarantee absolute security.

12. Children's Privacy

Vegrat services are intended for individuals aged 18 years and above.

We do not knowingly collect personal information from minors.

13. Subscription Services

For recurring subscription plans:

• Delivery schedules are stored to fulfill recurring orders.
• Subscription preferences are maintained until cancellation.
• Users may modify or cancel subscriptions subject to applicable terms.

14. Marketing Communications

Vegrat may send:

• Order updates
• Subscription reminders
• Promotional offers
• Service announcements

Users can opt out of promotional communications at any time.

15. Third-Party Links

Our platform may contain links to third-party websites or services. Vegrat is not responsible for the privacy practices of such third parties.

16. Account Deletion

Users and Delivery Partners may request account deletion by contacting Vegrat support.

Certain information may remain retained for:

• Tax compliance
• Legal obligations
• Fraud prevention
• Dispute resolution

17. Changes to This Privacy Policy

Vegrat may update this Privacy Policy from time to time.

Updated versions will be posted on the platform with a revised effective date.

18. Contact Us

For privacy-related questions or requests:

Vegrat Support

Email: support@vegrat.com